1、Good morning(afternoon, evening), sir(madam)

早上（下午、晚上）好，先生（夫人）。

2、How do you do?

您好�。ǔ醮我娒妫�

Glad to meet you.

很高興見到您。

3、How are you?

您好嗎？

Fine, thanks. And you?

很好，謝謝。您好嗎？

4、Welcome to our hotel (restaurant, shop).

歡迎到我們賓館（餐廳、商店）來。

5、Wish you a most pleasant stay in our hotel.

愿您在我們賓館過得愉快。

6、I hope you will enjoy your stay with us.

希望您在我們賓館過得愉快。（客人剛入店時）

I hope you are enjoying your stay with us.

希望您在我們賓館過得愉快。（客人在飯店逗留期間）

I hope you have enjoyed your stay with us.

希望您在我們賓館過得愉快。（客人離店時）

7、Have a good time!

祝您過得愉快！

8、***hotel, front desk. Can I help you?

***飯店，前廳。您找誰？

9、Sorry, I've dialed the wrong number.

對不起，我撥錯號了。

10、May I speak to your general manager?

能和你們總經理說話嗎？

Speaking.

我就是。

11、Sorry, he is not in at the moment.

對不起，他現在不在。